Customer Testimonials
James and his team were very helpful with my purchase of a Subaru for the first time. The Liberty Subaru team is very knowledgeable and patient. Made the whole car buying experience easy and quick. Thank you!
Best dealership I ever worked with. Very clear and transparent. I will be referring Liberty Subaru to all my friends and family. Thank you guys for all your help.
We bought a used Subaru today and had an amazing experience with Charles and the entire Liberty Team. They made the entire experience seamless and painless. From start to finish, we felt like family.
Just bought a used car from Liberty Automotive and could not be more pleased with the experience. This dealership was recommended to me by my friend Booie Johnson, and it did not disappoint. Our Subaru salesman, Charles, made everything seamless and painless. From start to finish, we felt like family. They even let my little son run around the showroom while we were filling out paperwork. If I could give this dealership 50 stars, I would. This should be your spot if you’re looking for a new or used car.
After initial missteps between New Sales & Parts dept, the accessories ordered were installed. Would have preferred not to require multiple service visits to get things done but Justin, Scot and Rich were helpful in resolving the matter.
Our experience purchasing our new 2025 Subaru Forester was a very pleasant experience from beginning to end. Very family oriented dealer. We were treated with very much respect from salesman Chris J to Peter who walked us through every option in vehicle to their finance guy Dan who did not hard sell us on other options for financing or extended warranty opportunities. Looking forward to their promised customer satisfaction utilizing their service dept.
Pleasant, courteous, professional. Very easy in negotiation. Damian was good to work with, also the manager was very easy to work with
Excellent experience. Damian Podgorski was very knowledgeable and genuine. Manager was also very approachable during negotiations process.
Charles was an amazing size person along with his team Miguel and Peter. It was a wonderful experience buying a brand new car from this dealership and Charles made the transition smooth and easy. I would always recommend him and his team in this particular dealer.
Excellent dealership. Very easy to deal with. Peter G. Is the man to see.
Miguel and Christian were incredibly helpful in helping my father buy a new Subaru Ascent this week. They got him exceptionally low rates and made the process easy and painless. Ill be coming back soon to get myself a Crosstrek as well.
Great experience overall. They did everything that I asked for and were totally fair in negations. All the employees were positive and helpful. A thing that is harder and harder to find. Hector was my salesman and was wonderful to deal with. Took the time you would want as a customer and was easy to talk to. Great team at Liberty. I would recommend to anybody. Car is great, looking forward to the hitch install. Thanks!!
Dealer was easy to work with. Was very fair in negotiation and was quick. Hector was a great person to work with along with all of the employees
I was very pleased that everyone we dealt with here was professional, knowledgeable, and courteous. From internet sales Evelin & Ana, to inside sales rep Chris and manager Rich, to finance Miguel, we had a great experience! I’m sure service won’t disappoint either.
Always a great experience here. Purchased my outback new here and continue to have it serviced here as well. Service techs are top notch and never give me a problem.
Service people was all great.....justin was great My car feels all clean and sparkly
They are easy to work with and they seem to really care about the customer.
The service department is great! Easy to make appointments, they are prompt and courteous when servicing the vehicle. Everything is explained in detail and in advance on what is being done and why. All dealerships should have a service department like they do.
Very helpful, kind and understanding. Willing to answer anything I asked. Will tell all how great they are.
Great experience at this dealership! Bought a new 2024 Ascent Ltd and couldn't be happier. Ron Robbins was a great salesperson and very knowledgeable about the vehicle. Both Ron and Chris Pfiffner took us for 2 test drives and explained everything very well. Rich O'Connor the manager was great to work with and very fair in closing the deal. Miguel Hernandez was awesome in completing the sales paperwork and selling us an extended warranty for a fair price. Michael Goch was excellent in explaining everything about the vehicle before we drove it out of the showroom. All in all we ...
Great experience at this dealership! Bought a new 2024 Ascent Ltd and couldn't be happier. Ron Robbins was a great salesperson and very knowledgeable about the vehicle. Both Ron and Chris Pfiffner took us for 2 test drives and explained everything very well. Rich O'Connor the manager was great to work with and very fair in closing the deal. Miguel Hernandez was awesome in completing the sales paperwork and selling us an extended warranty for a fair price. Michael Goch was excellent in explaining everything about the vehicle before we drove it out of the showroom. All in all we ...
This a review on my new 2024 Subaru Impreza Sport purchase from Liberty Subaru Sept 2024. The folks at Liberty Subaru provided such a great customer service experience from top to bottom; whether is was First Contact over the Internet [Daijon], On Site Sales [Christian], Management [James], Finance [Dan], or the Product Specialist [Peter], they ALL knew the Subaru brand inside and out, were courteous, friendly, knowledgeable, warm, and welcoming. The BEST car buying experience I have had in a very long time [and I usually purchase a car every 3-5 years]. They literally spent an hour going over every detail and ...
Hard working to make sure you walk out completely satisfied. From sales to final paperwork.
Damian was amazing to work with! So helpful and helped me get exactly what I was looking for! Thank you so much for a great first buying experience!
Excellent service, very friendly. Highly recommend! This is our second time purchasing here.
They were very willing to help, were friendly and they were able to price match.
I was looking for a Subaru for my twins birthday. I have to say I hate going to dealerships however this dealer had beyond friendly service and they were able to give us a great deal on a new car. My kids and I will forever be greatful.
The team at Libertyville Subaru are top notch! Everyone was extremely helpful and took the stress out of buying a vehicle.
Very easy and low pressure experience buying a new vehicle at Liberty Subaru. From the salesman Charles Perchak to the sales manager and finance manager Miguel Hernandez. I would highly recommend this dealership versus dealerships I have dealt with in the past.
If you want to work with a true professional, Charles is who you need to see. We Have bought 2 Subarus from him.
Due to changing circumstances I ultimately didn’t end up purchasing or leasing, but I want to recognize Mr. Hormis Korkis in sales; he was completely truthful, helpful, and patient with me and a pleasure to work with
I needed an oil change and, on a whim, decided to call my local dealer(Kenosha) and asked for a callback since they were busy. Did not receive a call back, so I call here and was quickly worked into the schedule. I drove my car 35 mins to get it done. Two hours later, I still hadn’t received a call back from my local dealer. Only note: while my car is not showroom perfect, I did not appreciate some oil stained hand prints on my door hand and door trim. Got to cover the details there, service dept! Anyways ...
They were friendly and efficient. I enjoyed the snacks and water in the waiting room.
This dealership is friendly and efficient. I like the text reminders they send for service. Also you can get an appointment quickly
The process was very easy. The time I wanted was available. The staff made the experience excellent.
Simplest new car purchase I've made. Mr. Hector was about as low key, low pressure as I've seen. Dealership didn't hesitate when I brought them the price they agreed to through "True Car" (or whatever it's called; some referral service through my spouse's work). And once you said you were interested in a car through that referral service mentioned above, your name got farmed out to multiple local dealers, who must have called me 100xs. Number of calls I received from this dealership? 0. At Liberty, it basically went like this after my test ...
Liberty Subaru does it again! I leased my second Subaru from Liberty auto city & cannot say enough great things about the overall process, facility and staff. I didn’t bother shopping around because I knew I would be getting the best deal from Liberty. Not only are they kind, fair, and transparent but they make the car buying experience enjoyable. Since my first lease I have referred several friends and family to Liberty Subaru as I know they will be well taken care of and happy. I went in on a Saturday mid morning by the time I was ...
Jimmy Flores took very good care of me when I bought my car. The service department is great too. Thank you
Hector is you go to guy! Respectful, mindful, caring, and goes above and beyond to give you the best service possible!
Great pricing great people I wouldn’t go anywhere else.
Prompt service, efficient!!! After having my car detailed it looks amazing and looks brand new. Love it. Price affordable. Thank you!!!!
I drive 35 minutes to bring my car here for service. Always polite, explain everything and never try to sell me something that I don't need. Justin is the best!
Excellent service on 2 occasions. Had recurring problem with discharging battery - other shop could not identify, yours did it right away. The service personnel very professional and informative!
Excellent service and good staff, will recommend them to our friends.Looking forward to next service visit.
Great job, honest people. Jason took care of my car for 2nd time and he is wonderful. Explained everything and took great care of my car. Thank you Jason.
Easy fast process, not issues getting a loaner car and did not try to over sell anything
The advisor that assisted me during my last visit (8/23/2024) did an excellent job: he's the best I have had from any (Subaru) delership!
From start to finish the Service I received on my Subaru Outback Sport was EXCELLENT. Justin Mounce was my Service Advisor. He reviewed my past services with me and recommended a trustworthy small set of services that I would need. He helped me find the most current discount that I couldn't find in a recent email I received. While I was waiting I received a text from Justin with a link to my vehicle inspection. I liked that feature! Great way to communicate what was going on. I didn't have to wait long at all. Additionally the waiting ...
Took the time to talk about my situation and work quickly. Discussed what my next visit would be
Liberty Subaru is a great dealership to buy your new Subaru car from. Yesterday I bought my second Subaru from them and they were great to deal with. No pressure transactions with excellent pricing & discounts on new cars. They also offered the best price on my trade-ins both times I purchased from them. Rich and James at the front desk were excellent. They made many accommodations and were just a pleasure to deal with. I would definitely recommend Liberty Subaru to anyone looking to buy a new Subaru. In fact, I already did, after the first car I bought ...
Serve to reapply fabric and paint protection products. Franco was very helpful and informative about this process. The work was done excellently!! The only disagreement I had was with a scratch that was seen on the lower left side of the hood upon completion. Otherwise the car looks like new.
We were expecting a much harder sell technique but it never happened they were pleasant and accommodating.
The customer service was outstanding. Justin took the time and answered all of my questions. He was super nice and courteous.
Service is always efficient and comprehensive. I have never felt bad about the dealership or service team. I will be a loyal customer.
They are always very accommodating to me when I come into town. Work is done in a very timely manner
This is the best new car dealer ship around. If I’m buying a Subaru, this is the only place I will buy.
We bought our two 2011 Outbacks from Liberty Subaru, and we have had excellent repair and maintenance work our cars since then. We can't imagine trusting our cars to any other company.
These people are always friendly and knowledgeable about my Subaru every time I’m there.
It’s awesome very friendly staff service is very spot on they get the job done within the time they told you
Great service. Gets you in and out quick and for a good price. Highly recommend.
Always get great service when I take my car explanations of what they did they did, and the staff is really really nice.
Subaru staff was friendly. Waiting area was clean and comfortable. Work was completed to my satisfaction.
Clean waiting room.Staff is up to date on service that is available. Service with a smile!!
Disappointed at the pushback of discount coupons for large ticket item servicing. Should be 10-15% off total service (to be competitive with Honda servicing). Appreciated the honestly of Justin Mounce's communication. Service completed in timely manner.
It was easy to set up an appointment at a convenient time. My service person was great and the whole experience was hassle free.
Easy to schedule maintenance service online. Service completed timely. Justin is very friendly and professional, Nice of him to print me a copy of the report.
Justin was great for my Crosstrek express oil change. Everything was straight forward and services were completed on time.
Always friendly and eager to do the best job satisfying the customer I am happy to recommend your dealership and service department to everyone Thank you.
Happy with the work but prices seem to have gone up on an arbitrary basis. Something that was $425 a few months ago is now $100 more. An air filter that was $37 is now $50. When you see price increases like that it feels like somebody needs to raise their prices, but when you see such round and easy numbers, it's very suspect.
Justin always doea great job coordinating the services I need for my car. I greatly appreciate his help.
Liberty Auto is my go-to for all my service work. Everyone is friendly and knows what it takes to service the vehicles my wife and I drive. Liberty Auto offers superior service at a fair price. Always the best!!
Good friendly service that helped me get back on the road quickly and safely. I always use them for service and always will.
The service department itself is great. However, the 3% surcharge on credit card purchases is ridiculous.
Had my Subaru in for service. The experience was great. Fast and efficient. On a side note, their staff are knowledgeable and friendly. Great Job.
I like Liberty Auto City in Libertyville, IL because they are very friendly & very polite & helpful when you need something to your vehicle . I would recommend Liberty Auto City to anybody that has a Subaru Vehicle . They deserve an Award for the best Service Department . I believe that Justin Mounce or any of the people that are in Service Department deserves an award .
Never force unneeded repairs. Get you in and out as quickly as possible. Additionally,Great service manager.
Considerate, warm, informative! I always feel like they are extremely trustworthy! Justin was great! He did what was necessary and I felt good about it!
Clean, comfortable, happy, friendly, consuderate I said it all above! No adjectives or nouns needed
Wonderful service department. Justin in your service department is wonderfully attentive and helpful. Great experience.
Warm welcome by all employees in service area. Car work done within expected time. Great staff!
I was very happy with the service I received. Tony took very good care of me.
Liberty Auto always does a great job on our car. The staff is friendly and helpful.
Charles, Peter. Elmer, and Justin are great. They offer patient, kind, excellent knowledge and customer service. I LOVE my new Forrester.
Finally got an undamaged replacement part in and the repair to my driver's side window is now complete. Thanks for being persistent, Justin!
Always a pleasure. Elmer Hansen is awesome, Jim Gray also awesome !! We drove from Tennessee to purchase our Subaru and when we are in town also get our Subaru serviced at Liberty Auto City !!
Always excellent service and friendliness of staff! Been to other dealerships, this is the one I trust!
Very Fast service , polite staff, friendly employees and informative .I would highly recommend this dealership!!!!😊
The service staff were prompt and attentive. Brian Spriggs was helpful and kept me informed. Libertyville Jeep is a great place to purchase a car and a even greater for its service!
Outstanding service!! INCREDIBLE CARE FROM BrianScriggs as slways NEVER HESITATE TO GET LIBERTY AUTO SERVICE
Technician that waited on me was great. Nice waiting room! Thank you. That is all
I was done in 45 minutes. Staff were friendly and helpful. Waiting room very nice. Appreciated the two free oil changes in the first year. I liked the checklist of items checked. Seemed very thorough.
It was my first time in this Subaru Dilership. Very clean, great waiting area and snacks! My advisor was Tony Raia. Nothing but great experience. Very knowledgeable, explained all what needs to be done. Five stars!
Brought my car in initially without an appointment because the Check Engine light and many other warning lights came on suddenly. The shop was crazy busy and a time for it to be looked at could not be given, I ubered to a car rental (no loaners or rentals available) and then got a call around 5 that they looked at it. Tony Raia was the service rep and he read what was on the assessment which was a bunch of codes and numbers and just summed it up by saying it was an old warning code for a cylinder misfiring, ...
Went in for my first complementary oil change. Made a 7:45 am appointment thinking I’d be in and out quickly only to find out they took 5 walk ins before I got there. Appointment should take precedence over walk ins. Why bother with an appointment if you just go to the back of the line? Otherwise the service department was courteous and thorough. The free coffee and snacks were a nice amenity.
I was very concerned about multiple warning lights that were displayed and headed straight over to my dealership. I had not made an appointment but they were able to attend to my car (SUV) right away. John, the service rep., was very consoling and respectful and everyone I dealt with was equally great. Much appreciated.
Always a good experience when coming for service for my car. Never had any problems.
No one likes car troubles. The staff made the experience as comfortable as possible. I highly recommend.